TERMS & CONDITIONS

Last Updated: 14 August 2026

1.1 About Lifwel

LIFWEL LABORATORY operates lifwel.in and offers health, wellness, nutritional and related products. Product information may be updated to reflect formulation, packaging, availability, regulatory or commercial changes.

1.2 Website Use

You may use lifwel.in only for lawful purposes. You must not misuse the website, attempt unauthorised access, interfere with website security, submit false information, or reproduce Lifwel content for commercial use without permission.

1.3 Product Information

We make reasonable efforts to keep product descriptions, ingredients, nutritional information, images, net quantity, price and directions accurate. Packaging or labels may change. The physical label supplied with the product remains the final reference for ingredients, warnings, directions, batch information and expiry information. Mandatory statutory information will be displayed as required by applicable Indian law.

1.4 Health & Wellness Disclaimer

Lifwel products are not intended to diagnose, treat, cure or prevent disease except where a specific claim is expressly permitted by applicable law. Website information is general information and is not medical advice. If you are pregnant, breastfeeding, taking medication, have a medical condition or have concerns about using a supplement, consult a qualified healthcare professional before use. Use products only as directed on the label.

1.5 Orders, Prices & Payment

An order is subject to acceptance, stock availability and successful payment authorisation. Prices, applicable taxes and shipping charges will be displayed before order confirmation. Lifwel may cancel an order for stock unavailability, obvious pricing/technical error, suspected fraud, invalid order details or an unserviceable delivery location. If Lifwel cancels a paid order, the applicable amount will be refunded through the original payment method or another lawful method.

1.6 Delivery

Delivery is governed by the Shipping & Delivery Policy below. Estimated delivery within India is normally 3-7 business days for serviceable locations, subject to courier coverage and events outside our reasonable control.

1.7 Returns & Refunds

Returns, replacements and refunds are governed by the Return & Refund Policy below. Nothing in these policies limits mandatory consumer rights or remedies available under applicable Indian law.

1.8 Intellectual Property

Lifwel trademarks, logos, product images, graphics, text, designs and other website content are owned by or licensed to Lifwel and may not be reproduced, modified, distributed or commercially exploited without prior permission.

1.9 Limitation of Liability

To the extent permitted by law, Lifwel is not responsible for loss caused by misuse of products, failure to follow product directions or warnings, reliance on general website information instead of professional advice, temporary website interruption, or events beyond our reasonable control. Nothing excludes liability or consumer rights that cannot legally be excluded.

1.10 Governing Law

These Terms are governed by the laws of India. Disputes are subject to the competent courts and consumer dispute redressal authorities having jurisdiction under applicable law.

1.11 Customer Care & Complaints

Consumer complaints may be submitted to customer@lifwel.in. Lifwel will aim to acknowledge consumer complaints within 48 hours and address them within one month from receipt, in accordance with applicable e-commerce consumer protection requirements.

Customer Care Email: customer@lifwel.in
Phone: +91 85879 00030
Postal Address: 1st Floor, 3E-19-BP, NIT Faridabad, Faridabad, Haryana 121001, India

2. RETURN & REFUND POLICY

Last Updated: 14 August 2026

2.1 Eligible Issues

Please contact Lifwel within 5 calendar days after delivery if you receive a product that is damaged, defective, incorrect, incomplete, materially different from the product ordered, or otherwise gives rise to a mandatory consumer remedy. The 5-day reporting request helps us investigate quickly and does not remove any statutory right that cannot legally be limited.

2.2 No Change-of-Mind Returns

Lifwel does not accept returns or refunds solely because a customer changes their mind after purchase. This restriction does not apply where a product is damaged, defective, incorrectly supplied, unsafe, spurious, materially different from its description, or where a return/refund is otherwise required by applicable law.

2.3 Opened or Used Products

For health, hygiene and product-integrity reasons, opened, used, consumed, tampered or unsealed products are generally not returnable unless the product is defective, damaged, incorrectly supplied or another mandatory legal remedy applies.

2.4 How to Make a Claim

Email customer@lifwel.in with your order number, customer name and contact details, reason for the claim, and photographs/video where reasonably required. For quality complaints, Lifwel may also request the batch/lot number and expiry date. Do not send a product back until return instructions are provided.

2.5 Replacements & Refunds

Where a claim is accepted, Lifwel may provide a replacement, refund or other lawful remedy depending on the circumstances. Approved refunds will normally be initiated to the original payment method within a reasonable period in accordance with applicable law and payment-provider timelines. Bank or card settlement time may be outside Lifwel control.

2.6 Cancellations

If you wish to cancel an order, contact customer@lifwel.in as soon as possible. Cancellation may be possible before dispatch. Once dispatched, the order will be handled under the applicable return/refund rules and mandatory consumer rights.

2.7 Return Shipping

Where a return is required because Lifwel supplied an incorrect, damaged, defective or non-conforming product, Lifwel will provide the applicable return/collection instructions. No return should be sent without prior authorisation.

3. SHIPPING & DELIVERY POLICY

Last Updated: 14 August 2026

3.1 Delivery Coverage & Timing

Lifwel delivers to serviceable locations supported by its logistics partners. For orders delivered within India, the normal estimated delivery time is 3-7 business days, depending on destination, courier coverage, public holidays and other circumstances. Any materially different estimate will be shown where applicable.

3.2 Shipping Charges

Any applicable shipping charge will be displayed at checkout before the customer completes the purchase. Lifwel may change shipping charges or promotional free-shipping conditions from time to time.

3.3 Payment / COD

Cash on Delivery (COD) is not available. Orders must be paid using the payment methods offered at checkout.

3.4 Tracking

Where tracking is available, a tracking link or number may be provided by email, SMS, customer account or another available communication method.

3.5 Address, Delay & Failed Delivery

Customers must provide a complete and accurate delivery address and reachable phone number. Delivery may be delayed by courier disruption, weather, public holidays, government restrictions, force majeure or other circumstances outside Lifwel reasonable control. If a shipment is returned because of an incorrect address, repeated failed delivery attempts or refusal of delivery, Lifwel will determine the available re-shipment or refund option in accordance with applicable law.

3.6 Lost, Damaged or Tampered Parcels

If a parcel is lost, visibly tampered with or damaged on delivery, contact customer@lifwel.in as soon as possible and retain the product and packaging while the issue is investigated.

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